cancel
Showing results for 
Search instead for 
Did you mean: 

Why didn't my 10 pounds upgrade to a big bundle?

Anonymous
Not applicable

I have been a customer of O2 for years and every time I add 10 pounds on my phone at the correct time I usually get my Big Bundle allowance no problem. This time however it didn't register and I have already run out of minutes. Is there any way to get my money back and restore the Big Bundle promotion?

Message 1 of 4
1,080 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
You need to contact customer service on 4445 or on live chat. http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 4
1,077 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
You need to contact customer service on 4445 or on live chat. http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
1,078 Views

jonsie
Level 94: Supreme
  • 92906 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Sounds like you have possibly topped up the wrong number in which case there is nothing they can do. How did you top up? 

If it was on 4444  it should automatically recognise the number. 

Message 3 of 4
1,071 Views

Martin-O2
Former Staff
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Hey @Anonymous did you find out what happened to your topup? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 4
1,037 Views