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My upgrade

Staceytrea
Level 1: Joiner
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My upgrade is due today on the 18th October but it is saying to uograde today I need to pay 29 pounds but wait until the 18th October and I can upgrade for free. It is the 18th October so why can’t I upgrade for free

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MI5
Level 94: Supreme
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@Staceytrea 

Lazy O2 systems.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

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