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Why didn't my 10 pounds upgrade to a big bundle?

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Anonymous
Not applicable

on ‎20-11-2017 16:05

on ‎20-11-2017 16:05

I have been a customer of O2 for years and every time I add 10 pounds on my phone at the correct time I usually get my Big Bundle allowance no problem. This time however it didn't register and I have already run out of minutes. Is there any way to get my money back and restore the Big Bundle promotion?

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MI5
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on ‎20-11-2017 16:10

on ‎20-11-2017 16:10

You need to contact customer service on 4445 or on live chat. http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152118 Posts
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on ‎20-11-2017 16:10

on ‎20-11-2017 16:10

You need to contact customer service on 4445 or on live chat. http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎20-11-2017 16:16

on ‎20-11-2017 16:16

Sounds like you have possibly topped up the wrong number in which case there is nothing they can do. How did you top up? 

If it was on 4444  it should automatically recognise the number. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Martin-O2
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on ‎22-11-2017 15:45

on ‎22-11-2017 15:45

Hey @Anonymous did you find out what happened to your topup? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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