Why can you never get through to anyone at O2?

[Anonymous]

Waiting on Live Chat for ages to speak to someone, not enough advisors. Can't get through on the phone and no email facility. Customer Service is rubbish.

[MI5]

I’m afraid you’ll have to keep trying unless we can help?
http://www.o2.co.uk/contactus

[Cleoriff]

@Anonymous8.00-8.30am is the best time to call customer services. I have never had more than a 5 minute wait when I ring at that time...

[Anonymous]

But that's the contact us page? Precisely my point, you can't get through to anyone. The only options are Live Chat, phone or to write a letter.

[Cleoriff]

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@Anonymouswrote:

But that's the contact us page? Precisely my point, you can't get through to anyone. The only options are Live Chat, phone or to write a letter.

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Yes the 'contact us' page covers all methods of contacting O2.

@Anonymousif you have a non account related query maybe we could help here? (as said above)

[MI5]

This isn't O2 you are talking to @Anonymous so we can offer no more assistance than we have above.

If you wish to complain to O2 officially, you need to follow this link https://www.o2.co.uk/how-to-complain

[Anonymous]

I wanted to discuss changing tariff as I have just had an email about prices going up. Three do a good deal for £9 and also Giff Gaff looks good so I was thinking of leaving and wanted to discuss my options. 

[Anonymous]

@Anonymous You’d still need to contact o2 on 202 from your phone & ask for retention’s 

[MI5 · Accepted solution]

If you are out of contract you can switch to any simo tariff and keep your phone as is now.
That could reduce your monthly outlay https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M but if you are still within your contract window, you would need to pay off what you owe in order to change.