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Anonymous
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Why can you never get through to anyone at O2?

Waiting on Live Chat for ages to speak to someone, not enough advisors. Can't get through on the phone and no email facility. Customer Service is rubbish.

Posts: 88,561
Topics: 534
Solutions: 11,467
Registered: ‎04-04-2012

Re: Why can you never get through to anyone at O2?

I’m afraid you’ll have to keep trying unless we can help?
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 73,329
Topics: 688
Registered: ‎14-01-2013

Re: Why can you never get through to anyone at O2?

@Anonymous8.00-8.30am is the best time to call customer services. I have never had more than a 5 minute wait when I ring at that time...

*The Game Is On*


Anonymous
Posts: 0

Re: Why can you never get through to anyone at O2?

But that's the contact us page? Precisely my point, you can't get through to anyone. The only options are Live Chat, phone or to write a letter.

Posts: 73,329
Topics: 688
Registered: ‎14-01-2013

Re: Why can you never get through to anyone at O2?


@Anonymouswrote:

But that's the contact us page? Precisely my point, you can't get through to anyone. The only options are Live Chat, phone or to write a letter.


Yes the 'contact us' page covers all methods of contacting O2.

@Anonymousif you have a non account related query maybe we could help here? (as said above)

*The Game Is On*


Posts: 88,561
Topics: 534
Solutions: 11,467
Registered: ‎04-04-2012

Re: Why can you never get through to anyone at O2?

This isn't O2 you are talking to @Anonymous so we can offer no more assistance than we have above.

If you wish to complain to O2 officially, you need to follow this link https://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Why can you never get through to anyone at O2?

I wanted to discuss changing tariff as I have just had an email about prices going up. Three do a good deal for £9 and also Giff Gaff looks good so I was thinking of leaving and wanted to discuss my options. 

Anonymous
Posts: 0

Re: Why can you never get through to anyone at O2?

@Anonymous You’d still need to contact o2 on 202 from your phone & ask for retention’s 

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Posts: 88,561
Topics: 534
Solutions: 11,467
Registered: ‎04-04-2012

Re: Why can you never get through to anyone at O2?

If you are out of contract you can switch to any simo tariff and keep your phone as is now.
That could reduce your monthly outlay https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M but if you are still within your contract window, you would need to pay off what you owe in order to change.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)