Why am I still getting messages from o2 and I have an active account when I moved to giffgaff on 24/

[Hutchy22]

I moved over to Giff Gaff on the 24th April 2024 but I still have an active account with O2 why is this? I have paid for my phone in full.

[TallTrees]

Hi @Hutchy22 

Welcome to the O2 community We don't have access to accounts so you need to contact o2 customer services Here 

Guide: How to find help & contact O2 

[Enlli]

You paid off the handset but did you cancel the airtime?

Guide: Cancelling Your Contract