It’s took 2 payments from me

[EllieMay]

Hello i paid off my pay monthly on saturday of £203. today i woke up with another payment taken off me which was another £203 which then put me in overdraft. why did it take another £203 from me when i already paid it off on saturday ?

[Bambino]

@EllieMay This is not O2. This is a customer community. We have no access to account information.

You need to speak to the Payment Management Team on 0800 902 0217/0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[jonsie]

You made a manual payment too near the direct debit date

You need to allow at least five working days so that the bank knows you have made a payment and the direct debit will be adjusted

Call the payment management team for a refund