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Why am I still getting messages from o2 and I have an active account when I moved to giffgaff on 24/

Hutchy22
Level 1: Joiner
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on ‎19-08-2024 19:08

on ‎19-08-2024 19:08

I moved over to Giff Gaff on the 24th April 2024 but I still have an active account with O2 why is this? I have paid for my phone in full.

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TallTrees
Level 52: Innovator
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on ‎19-08-2024 19:14

on ‎19-08-2024 19:14

Hi @Hutchy22 

Welcome to the O2 community We don't have access to accounts so you need to contact o2 customer services Here 

Guide: How to find help & contact O2 



HAPPINESS IS BEE SHAPED

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Enlli
Level 69: Guiding Light
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on ‎19-08-2024 19:15

on ‎19-08-2024 19:15

You paid off the handset but did you cancel the airtime?

Guide: Cancelling Your Contract 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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