Cannot access my account

[Robin6]

I normally access my account with my laptop using wifi, as there is no mobile signal in my area. Because of the lack of mobile signal I cannot receive text messages. This month O2 appears to have introduced an additional check by sending a text security number which I cannot receive due to lack of mobile signal here. Can you send the check number to my email account? If not, how am I supposed to access my monthly invoice?

Robin Hammond.

[MI5]

@Robin6 

Can you use the MyO2 app on your phone on wifi?

Guide: How to find help & contact O2 

Guide: My O2 App 

[Oxonian]

If you @Robin6 want to try to address your signal issues, please see :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Obviously improvement cannot be guaranteed, but it is worth a try. 👍

[MI5]

Which wasn't. the question.