Why am I receiving 2 bills per month?

[LAJones]

Why am I receiving 2 bills per month?

[TallTrees]

Hi @LAJones 

Welcome to the o2 Community forum 

We do not have access to accounts so are unable to discuss details 

Could it be one for the phone and one for the data etc?

You don't say if the bills are what you have agreed but if not then you need to contact O2 customer services 

Guide: How to find help & contact O2 

[jonsie]

If you are on a Refresh contract there are two direct debits

• Device plan
• Airtime plan

Together they add up to your agreed contract

Guide: How does O2 Refresh work? 

[LAJones]

Thank you. The issue is that my device is an Apple 8+ that clearly was paid off several years ago and I was only paying one bill for the last few years. All of a sudden I’m now being billed twice a month Trying to contact customer services is like trying to catch air. I tried to message a virtual assistant and ended up here!

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202