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Who is taking £1 from my "pay as you go" for internet that i dont use?!!!

Anonymous
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Who is taking £1 from my "pay as you go" for internet that i dont use?!!!,

I keep getting £1 taken off of my ballance for internet (50 mb) which I dont want and it must be used same day! Can I stop this ? how did it start ? did I press a button on my nokia phone that I shouldnt of ?  I am a Tech shy granny so any help must be easy to understand. Thanks

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Bambino
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perksie
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@Anonymous wrote:

Who is taking £1 from my "pay as you go" for internet that i dont use?!!!,

 Can I stop this ?


You are I'm afraid, and with that model Nokia phone it can't be turned off apparently.

 

Edit.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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MI5
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Turn off mobile data. You phone is connecting to data services which cost £1 a day unless you have a bolt on....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Its a Nokia Asha 201 i think

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Anonymous
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Turn off mobile data then you won't be charged
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Anonymous
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"Turn off mobile data then you won't be charged"

 

How do I do that ? I can't find anything called mobile data in my menu etc,

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Anonymous
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Settings,connectivity, mobile data should be in there
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Anonymous
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Settings,connectivity, leads to ..... Bluetooth + Packet data + USB Data cable.....do I go to "packet data" , there is no "mobile data" and what do I do when I get there?
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Bambino
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See this thread: http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/Nokia-Asha-201-internet-won-t-turn-off/t...

 

You need to call Customer Services.

I DO NOT WORK FOR O2



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Anonymous
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Thanks 🙂  That sounds the same as mine ! Will I be able to get on the internet if I need to in the future ? I only used it once while on holliday in Yorkshire ! I normaly only top up £10 every 6 months but last time I took up a £15 offer ... did this cause the problem?

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