Where is phone support?

[Anonymous]

 Has anyone managed to get through via 202 to customer support in the last few days at all? I have tried three times today and once yesterday with no luck. I go through options, be told the lines are busier than usual, ( like every time!) wait and listen to music for twenty minutes then the line goes dead. I am trying to order my pac code ( will add customer support on to price for the reasons for leaving). Can you order a pac via chat at all, does anyone know? Although at present the chat lines are busy! 

[MI5]

Try at 8.00 in the morning.

[Cleoriff]

Hi @Anonymous Between 8-8.30am is usually the best time to get through...

[Anonymous]

I may have to i reckon. I wonder if they have thought of having more people on the phones at busier times!!! 

[Cleoriff]

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@Anonymous wrote:

I may have to i reckon. I wonder if they have thought of having more people on the phones at busier times!!! 

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Tbh...if I have to ring them it's usually at the time I gave. never waited longer than 10 minutes...

[jonsie]

From a business point of view is it better to have advisers waiting 3-4 minutes for a call or to have calls queuing?

The clever business man knows from experience where the happy medium is and how to strike a balance. However we are talking O2.....

[Anonymous]

Fourth time lucky! In o2's defence I have never had to wait longer than 10 mins so thats why I thought there may be something wierd going on. cheers.

[Cleoriff]

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@Anonymous wrote:

Fourth time lucky! In o2's defence I have never had to wait longer than 10 mins so thats why I thought there may be something wierd going on. cheers.

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Well done you for persevering...:smileywink:

[MI5]

Holiday time innit