Where is my device - order

[Ewe]

Hi I wait for new device iPad I received new device plan statement but no my orde I asked to collect in shop but gov closed all so I need change for home delivery but I even did not get any update about my order? Need help I’m a bit worried

[Ewe]

No contact from o2 I have no idea how to get any update and info about my order is my o2 doesn’t show any info

[Cleoriff]

Hi @Ewe 

Updated info here about click and collect. Arrangements have been made.

https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-Lockdown-2-0/m-p/1405472/... 

[Ewe]

Thanks ... means I need to wait for update from o2, they should Contact with me , am I right ?

[MI5]

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@Ewe wrote:
Thanks ... means I need to wait for update from o2, they should Contact with me , am I right ?

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@Ewe 

Yes, they will contact you.

For our customers who had a device on back order that was due in-store at a later date, we apologise for any confusion or uncertainty around these orders but there's no need to contact us - we'll be in touch with an update closer to the time once we've worked out the finer details.

[Cleoriff]

All info was in the link I posted @Ewe.

I highlighted the relevant part specific to your question.