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Where is my device - order

Ewe
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Hi I wait for new device iPad I received new device plan statement but no my orde I asked to collect in shop but gov closed all so I need change for home delivery but I even did not get any update about my order? Need help I’m a bit worried
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Ewe
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No contact from o2 I have no idea how to get any update and info about my order is my o2 doesn’t show any info
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Cleoriff
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Hi @Ewe 

Updated info here about click and collect. Arrangements have been made.

https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-Lockdown-2-0/m-p/1405472/... 

Veritas Numquam Perit

Girl in a jacket
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Ewe
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Thanks ... means I need to wait for update from o2, they should Contact with me , am I right ?
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MI5
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@Ewe wrote:
Thanks ... means I need to wait for update from o2, they should Contact with me , am I right ?

@Ewe 

Yes, they will contact you.

For our customers who had a device on back order that was due in-store at a later date, we apologise for any confusion or uncertainty around these orders but there's no need to contact us - we'll be in touch with an update closer to the time once we've worked out the finer details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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All info was in the link I posted @Ewe.

I highlighted the relevant part specific to your question.slight_smile

Veritas Numquam Perit

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