cancel
Showing results for 
Search instead for 
Did you mean: 

Where is my device - order

Ewe
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi I wait for new device iPad I received new device plan statement but no my orde I asked to collect in shop but gov closed all so I need change for home delivery but I even did not get any update about my order? Need help I’m a bit worried
Message 1 of 6
498 Views
5 REPLIES 5

Ewe
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
No contact from o2 I have no idea how to get any update and info about my order is my o2 doesn’t show any info
Message 2 of 6
497 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Ewe 

Updated info here about click and collect. Arrangements have been made.

https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-Lockdown-2-0/m-p/1405472/... 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 6
491 Views

Ewe
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks ... means I need to wait for update from o2, they should Contact with me , am I right ?
Message 4 of 6
471 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Ewe wrote:
Thanks ... means I need to wait for update from o2, they should Contact with me , am I right ?

@Ewe 

Yes, they will contact you.

For our customers who had a device on back order that was due in-store at a later date, we apologise for any confusion or uncertainty around these orders but there's no need to contact us - we'll be in touch with an update closer to the time once we've worked out the finer details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 6
468 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

All info was in the link I posted @Ewe.

I highlighted the relevant part specific to your question.slight_smile

Veritas Numquam Perit

Girl in a jacket
Message 6 of 6
466 Views