Where is my £100 prepaid Mastercard

[Nutronic]

I was told on twitter that I would receive a leaflet with my simcard that would give details how to claim my prepaid Mastercard.

Nothing apart from a sticker which is a receipt and the simcard has arrived, no leaflet.

The contract was taken out on November 1st.

How do I claim it?

[MI5 · Accepted solution]

@Nutronic 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Claim a £100 gift card and go shopping on us. Ends 10 August.

£100 Digital Gift Card: Available with iPhone 13 128GB model (150GB+ tariffs) or iPhone 12 64GB model (100GB+ tariffs). Offer ends 10 August 2022. Minimum term applies and will vary dependent on device or sim chosen. Over 18s only and customers must live in the UK. Digital Gift Card can only be used after 90 days of your eligible product purchase, provided you have not cancelled your service or returned your handset, and that you remain on an eligible call plan. Active email address and mobile number required for offer redemption. Within 14 days of purchase, customers will receive email and SMS with instructions on how to obtain digital Gift card, and customers must claim Digital Gift Card within 30 days of receiving the instructions and then activate the card within 90 days. Digital Gift Card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230, pursuant to license by Mastercard International Incorporated. Mastercard® is a registered trademark of Mastercard International Incorporated Further terms and conditions apply, see https://www.o2redeem.co.uk/about/termsandconditions#cardterms Offer not available on selected customer platforms (including 360 platform).

[Nutronic]

That is not the correct offer. As it states that ended in August, the one I am referring to ended on November 2nd, which is why I took out the contract on November 1st. 
https://www.o2redeem.co.uk/about/termsandconditions#october_terms

I have also contacted them via Twitter over an hour ago and had no response and live chat is not allowing me to talk to anyone.

[MI5]

It's still the same T&C's and claims process.

[melanie160782]

I'm having the same issue I upgraded to s22 and say I can claim 200 digital mastercard  but not received any email to claim the offer  been 13 days since order avived 

[MI5]

@melanie160782 

See FAQ's here https://www.o2redeem.co.uk/about/frequentlyaskedquestions/?campaigncode=o2paym03

[GordonJ]

I got an email. Said if I didnt have bt 10th dec wait 5days then contact them or 02, cant remember. Now i cant find the email lol. Its dec 12