Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade

i payed for an upgrade today which consisted of me to pay of my current device plan and an upfront cost of £30 for my new one! I only done só because it said the iPhone 14p was in stock. But I’ve just received an email saying that it won’t be deliver...

Resolved! Do I need to contact 02 to use my phone in the eu

Do I need to contact 02 to use my phone in the eu

Resolved! Free gift/offer not arrived.

I took out a new contract earlier this year and as a reward was told I'd receive a pre paid Mastercard within 3 months. Its not turned up and I've been unable to contact anyone about it. Any suggestions appreciated

Resolved! THEY CHARGE ME, I STILL HAVEN'T MONEY

I top up for 15 pounds, they charge me and I still have no money on my o2 account. Why?

Resolved! Change number

Does anyone know if I can change my number without upgrading?

Resolved! Adding a device to my account

I am trying to add a pay monthly contract to my existing account which already has a pay as you go device on it but it is not letting me… any ideas?

Resolved! Apple Watch

If I purchase an Apple watch, and my device plan is £20 and my airtime plan is £5, will one single payment of £25 show on my bank statement, or will they show as 2 separate payments?

Resolved! Open Discount - validated but cannot apply

Hi, I am entitled to the OPEN discount through my employer. I sent the text, got the code & entered on the OPEN page. However, I can't get past 'validated' to the 'add discounts' section. I keep getting an error. Can anyone please help me to do this?...

Resolved! Voicemail won't connect

My voicemail won't connect at all. I have tried dialling 901 and the shortcut on the phone, but it just beeps and won't go through. I have a full signal and can make calls but not check my voicemail when I know I have messages. Any suggestions?

Outbound Retention team

Hello,I'm out of contract and wasn't happy with the upgrade offer by the inbound customer service and got my PAC. However, I then got a call by 'outbound' retention team who made a much better offer but I didn't accept as the call was already 20+ min...

O2

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