Hi there, I am desperately seeking advice as to where I stand on a contract deal.
I took out a 2 year contract with o2 via Carphone Warehouse which included a Sony Xperia SP.
From day one I had intermittent signal issues and terrible wifi, so I returned it to the store where their in house engineer attempted to fix it. Two days later it returned worse than ever. The wifi is unusuable, my texts are received hours late (both outgoing and incoming), calls drop, and most of my incoming calls go straight to answer phone and in not even notified.
I returned it again and it was sent back, now 2 weeks later it is returned and they said they couldn't fix it. The store denies a fault, as it worked for the 5 minutes they tested it.
I understand its hard to test as its an intermittent fault, and on occasion it will function correctly.
However I am now stuck in a contract for a further 23 months with a phone that does not work.
I would like to know where I stand on this, am I entitled to a replacement phone? If not am I entitled to having my contact cancelled? Surely I cant be expected to pay for a contract when agreements are not being met. Upon signing the contract I agreed for a working phone.
Please respond ASAP, I am desperate. Thanks.
