When all data has been used...

[Anonymous]

Hello,

When I signed up for a 12-month contract in February this year, I was under the impression that once my 1 Gig of data was used up, I would still be able to use network data but at an extremely reduced speed.

This was said to me by the gentleman from O2, who sold me my Sim-Only deal.

I thought that this sounded reasonable and even though browsing would probably be next to impossible, I might be able to receive or send the odd text email.

Last month when my data ran out, the above was not the case and I was unable to use the network at all. Just receiving information txt's explaining my data had run out.

My question is, has accessing O2's data network at a extremely reduced speed (once the allowance has run out), recently changed to no access at all, or have I been miss-sold this contract by a commision-driven sales man?

Being able to access the network once my allowance has run out was a big factor in me signing up.

Thanks for any info

Paul.

[MI5]

Good luck. CS might add a data bolt on for you if you ask nicely
Let us know how you get on......

[Anonymous]

It's worth asking to have some proof the wrong info was supplied which will support your case for getting a gwg or cancellation if you so require.

Hope all goes ok for you and Welcome to the Community.

[MI5]

When you call CS just ask them to listen back to the recording of your original phone call.
It may take a little while for them to retrieve it and normal CS will have to escalate it for you, but they should do it all the same.

[Anonymous]

Many thanks everyone for the info

[Anonymous]

Our pleasure.

[MI5]

Indeed it is - We're always here to help should you need anything else in the future.
Nice to see you here and hope you stick around

[Anonymous]

As that is what used to happen my feel is that the sales person was not up to date with the change.

You can ask CS to review the recording if they can locate it. You will need to know the number you called from and preferably the date. You may even ask for a copy of the recording although o2 have a right to charge for this.

If you speak to CS and explain your situation I feel confident they will find you a solution.