27-09-2024 00:00
Hello,
I had three numbers on my plan, one of the numbers, however, decided to switch to a new provider 1 day after the new month has started. The sim card was, therefore, deactivated on that day. But I can see that this would still be included in my next bill. Although, they have not used any data, calls or texts for this month. Shouldn't this be reconsidered?
Thank you for your help
27-09-2024 00:25
This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202
Use the specific Payment management number 0800 902 0217
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm