What the f......O2

[Anonymous]

I signed up on a deal for 13£ a month, yet you're charging me £15? Wtf? And of course when I try to get a breakdown of charges it's not available. You make Three look like Gods! What was I thinking switching... Are three buying you out? One hopes so, appalling.. Can someone please get back to me immediately?

[Anonymous]

This is a customer to customer based forum.

Unfortunately this is not O2 customer services so you wouldn't get an official answer here.

This may be VAT.

Look in your http://www.o2.co.uk/myo2 for a breakdown.

If your still unsure perhaps contact customer services. o2 Customer Services Link http://www.o2.co.uk/contactus

[Anonymous]

Possibly slightly unreasonable to expect someone to get back to you immediately at 05:18 in the morning?

[Cleoriff]

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@Anonymous wrote:

Possibly slightly unreasonable to expect someone to get back to you immediately at 05:18 in the morning?

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True @Anonymous  I mean... I am an early bird but that would have caught me out. Sadly I think the OP is convinced they have contacted O2 CS. Very much doubt they will be back

[Anonymous]

If this is your first O2 bill, its quite normal to be slightly higher due to pro-rata billing (i.e you pay a month upfront then days between your start date and bill date)

[MI5]

Did you read any of the paperwork and T&C's that you received which would explain everything about your costs and higher initial payment?

[jonsie · Accepted solution]

A complete breakdown is available in My O2 but as said, if this is your first bill it's quite normal.

https://www.o2.co.uk/assets/O2HybridNav/Static-files/BillRedesign/BillRedesignHtmlDemo/PB_consumer_0...