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Billing

Anonymous
Not applicable

on ‎09-02-2015 23:15

on ‎09-02-2015 23:15

I rang up 02 about ten minutes ago to pay an outstanding bill, said thankyou for payment and would send me a receipt. yet when I check online it says outstanding balance and phone hasn't come back on. Help
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jonsie
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on ‎09-02-2015 23:22

on ‎09-02-2015 23:22

It will take a while for the system to update and it could be 24 hours before the phone is back online. I would call customer service tomorrow to get clarification.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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‎09-02-2015 23:26 - edited ‎09-02-2015 23:28

‎09-02-2015 23:26 - edited ‎09-02-2015 23:28

They wouldn't put the phone back on at this time of night anyway......Just wondered who you rang "10 minutes ago". I thought they were closed?

 

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Bambino
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on ‎09-02-2015 23:29

on ‎09-02-2015 23:29

Possibly the automated number?

I DO NOT WORK FOR O2



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Cleoriff
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on ‎10-02-2015 00:30

on ‎10-02-2015 00:30

@Bambino wrote:

Possibly the automated number?

I thought that was all automated though...With pre-recorded steps to take? wink

Veritas Numquam Perit

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MI5
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on ‎10-02-2015 08:51

on ‎10-02-2015 08:51

Have you considered setting up a direct debit to avoid further issues such as this?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎10-02-2015 12:37

on ‎10-02-2015 12:37

Hopefully the OP will come back to update....

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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