What's the current waiting time for my new phone?

[whenwilliseeyou]

I'm a new O2 customer and set up a new contract and phone online on Sun 28th Jun.

I made sure the phone I'd chosen was in stock and if I placed my order by midnight, it would arrive the next day.

9 days later - nothing..... No email confirm delay. No email confirming a delivery date. No way of contacting anyone that could help me out. Help line just sends you back to the online help.

Frustrated.  I know the excuse I'm going to be given is Covid-19...... but this sort of delay without any confirmation just smack of incompetance. I haven't even got my device yet.....

Are o2 really this bad with customer service...... Am I best to cancel the whole lot in my 14 day 'Cooling off' period? .....that is if I can actually talk to someone about it.

Can

Only

Verify

Indefinate

Delivery??????

[Cleoriff]

@whenwilliseeyou 

The only people who can answer your question are O2.

You can call them on any number in this guide Guide: Coronavirus Community Help and Support 

[gmarkj]

Despite the website saying in stock it probably isn't - o2 don't have a live stock view, so almost all phones say available when they aren't.
Call customer services as advised already. Use sales, lost or fraud to get through to someone and they will transfer you.