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What happens if I’ve sent a device for trade in and they say they haven’t received it

Jrm
Level 1: Joiner
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Just used switch up recently I got my new device in the post and sent my old one back using the return pack they provided! It’s been a week now and they still haven’t received it , what do I do ? 

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MI5
Level 94: Supreme
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@Jrm Check the tracking.

You did take insurance......?

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