on 07-04-2011 14:08
Not only was i miss-sold the tarrif but nither O2 or CPW want to deal with this, i just get banded between the two companys and no-one is willing to do anything on any level.
And what do i get for my loyalty to O2 for 6 years .. nothing, i'm just a new customer... what a complete joke.
My advice on anyone thinking of getting a tarrif with O2 ? .. get some cups and strings .. invariably the reception and coverage will be better and you wont end up feeling conned, ripped off and sick over it all.
on 07-04-2011 14:12
Whoever misadvised you is definitely who to blame - if you were speaking to O2 upgrades / retentions it's down to them, if it was in a CPW store then it's their fault.
If you were misinformed over the phone then there should be a record of the call - O2 should either honour what you were offered or give you some kind of goodwill gesture if they've messed up.
If it was verbally in an O2 / CPW shop then it may be harder to prove, and they may say you should have complained within your 'returns' period but if you identify whose fault it was and focus your complaints on them then you should be able to get some kind of recompense.
on 07-04-2011 14:22
CPW are just pointless to call... i tried to cancel the contract 7 days after i took it out but they said they would look into it and get back to me in 48 hours .. they didnt .. O2 are getting my money so they dont care and i dont have the time to get involved in some drawn out legal dispute.
on 07-04-2011 14:30
If they told you one price and then charged you another then this is clear mis-selling - they would have to either honour it or let you out of your contract as the agreed details of your contract have changed substantially to your detriment.
on 07-04-2011 14:33
so if i upgrade then i will be moved to o2 direct and classed as a new customer??
umm this dont sound v good at all, especially with the mess they made of your deal
are there any other differences between cpw and dealing with o2 direct??
did they offer you a better deal ?
on 07-04-2011 15:39
this is solely CPW responsibility, if you didnt want the upgrade and you have returned it O2 will be able to issue a pac code, cancel the contract or give you a new upgrade.
on 07-04-2011 15:45
My advice on anyone thinking of getting a tarrif with O2 ? .. get some cups and strings .. invariably the reception and coverage will be better
If it is so bad why have you stayed with them for 6 years? O2 direct doesn't have worse coverage than O2 CPW.
on 07-04-2011 17:28
on 07-04-2011 19:01
What O2 have done in the past, if CPW can confirm what they offered you (did you get it in writing?) is apply a £5 discount to the account to cover the cost of data so you pay the price you were quoted.