cancel
Showing results for 
Search instead for 
Did you mean: 

Weird 360 Upgrade Options

madasaf1sh
Level 77: Grand Master
  • 10819 Posts
  • 59 Topics
  • 3117 Solutions
Registered:

Has anyone else seen this in myo2 in the Upgrade Options

 

It is telling me I can either do a SwitchUp or and Upgrade with £0 to upgrade when the device plan is still live

 

madasaf1sh_0-1713284230786.png


Asked on Live Chat and they say I can upgrade as well, but still have the old device plan to pay if I dont want to do a Switch Up, and as usual the terms dont match the offer...  As if there is £0 to pay then there is nothing to trade in... 

 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 1 of 8
1,145 Views
7 REPLIES 7

pgn
Level 76: Forum Legend
  • 37450 Posts
  • 239 Topics
  • 1706 Solutions
Registered:

I should be about 6months away from upgrade, @madasaf1sh - but I am seeing:

1000017951.png

Alas, O2 overnight system updates in flight ATM, so cannot explore further.

1000017952.png

Message 2 of 8
1,106 Views

Cleoriff
Level 94: Supreme
  • 124604 Posts
  • 828 Topics
  • 7530 Solutions
Registered:

Funny this has been posted today as I was talking to my grandson about upgrading his O2 tariff.

He checked and said he could, IF he took out a longer term sim only tariff.

I asked him to double check as I knew his tariff still had 8 months outstanding.

(Since 360 was introduced I haven't been able to upgrade my sim only, without paying the balance in full)

He sent me a screenshot which showed he was 'suddenly' able to upgrade.

Like @pgn, I haven't been able to check mine as My O2 is down for usual updating.

Veritas Numquam Perit

Girl in a jacket
Message 3 of 8
1,103 Views

jonsie
Level 94: Supreme
  • 93458 Posts
  • 610 Topics
  • 6998 Solutions
Registered:

There is a message on my account which states I can upgrade today if I pay £x or wait until December 4th to upgrade without charge

However, if I click on 'upgrade options' it tells me I can upgrade now if I take out a longer sim only contract or take out a phone on refresh

So yes your grandson is correct @Cleoriff 

Message 4 of 8
1,096 Views

pgn
Level 76: Forum Legend
  • 37450 Posts
  • 239 Topics
  • 1706 Solutions
Registered:

And now it is back to "normal", ie "...by paying £xxx.xx", the little tease:

1000017962.jpg

It's screwin' wit'ya!

Message 5 of 8
1,056 Views

Cleoriff
Level 94: Supreme
  • 124604 Posts
  • 828 Topics
  • 7530 Solutions
Registered:

@pgn 

If I click on UPGRADE OPTIONS I CAN upgrade now if I take out a longer sim only contract.

Did you try that?

upgrade sim only 24.jpg

Veritas Numquam Perit

Girl in a jacket
Message 6 of 8
1,047 Views

pgn
Level 76: Forum Legend
  • 37450 Posts
  • 239 Topics
  • 1706 Solutions
Registered:

I did, @Cleoriff - still insists, as I pay for a bundled phone and tariff deal from a reseller, that I have to pay £xxx.xxx to upgrade - which is as I would expect. It matches exactly the answer I get when I test INFO to 85075, for a change, so well done O2 for getting both figures correct for a change.

Message 7 of 8
1,040 Views

Cleoriff
Level 94: Supreme
  • 124604 Posts
  • 828 Topics
  • 7530 Solutions
Registered:

@pgn @jonsie 

My Grandson's info still the same this morning and he has just successfully upgraded his sim only with nothing to pay on old tariff.

So he's happy. 😂

BTW, he did look on USwitch but we weren't sure whether he would still have to pay off current outstanding

tariff if he went via that route, so to be 'safe' he went via O2 direct.

Veritas Numquam Perit

Girl in a jacket
Message 8 of 8
1,028 Views