Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Extra Vat

Hello, since February I have an account with you and I paid 26 pounds, in October I took an additional phone with a subscription for 2 years I paid 60 pounds earlier and now I have to pay a 30 pounds contract for 2 years. Today I entered my account a...

Resolved! Add extra number

Is it possible to add an extra number to my phone contract using just one phone

Lizi by Level 1: Joiner
  • 9 replies
  • 0 kudos


Phone bill

Hmcc68 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Refund payment not received

How do you go about getting to talk to someone in O2 - they promised me a refund for charges and have not refunded me !!!

Mackers by Level 1: Joiner
  • 1 replies
  • 0 kudos

Change number

Please can someone explain how to change my number? Im on a monthly contract and I am aware you get one free number change

JOJones by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 02 insurance claims

My daughter has smashed her 02 A10 phone screen by accident an i wanted to make a claim for it to be repaired

Sylvia2 by Level 1: Joiner
  • 4 replies
  • 0 kudos


Struggling to pay bills

Rachel10 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Leaving o2

I’ve got 2 months left of my refresh contract. Thankfully I am leaving and going to another network as o2 seem to turn their heads that there is a problem with the signal here. I am trying to leave now and pay off the rest of my device plan. I’m not ...

Ebritton14 by Level 3: Thinker
  • 13 replies
  • 0 kudos

Incorrect Default - About to lose mortgage

I am currently in the process of buying a house and have just applied for the new mortgage only to discover that O2 have incorrectly applied a default to my file.In November 2019, I returned a mobile phone to you well within the 14 day return period ...

Resolved! Wifi calling SMS

TuGO worked perfectly for me allowing both wifi calling and SMS. Running a business in a Not Spot in Norfolk now O2 wifi calling only allows calls and even then intermittently, sometimes having to switch into and out of plane mode. Can I have TuGO ba...

Anonymous by Not applicable
  • 14 replies
  • 0 kudos