Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 229289 Views
  • 2 replies
  • 2 kudos

Issue logging in to O2

I’m a business customer and when I log into the app it says it can’t log me in and if I’m new I need to wait 48 hours

Sdonnas- by Level 1: Joiner
  • 292 Views
  • 1 replies
  • 0 kudos

Resolved! I want to pay my final bill - why is so difficult?

I’ve left O2 and ported my number to another provider. I’m fully aware I have a device plan final bill to pay….but have immediately lost access to ‘My O2’ and instead just received mildly threatening letters and emails. What a dreadful way to treat c...

Virgin Media BB

I am an O2 customer & have been for a good few years. I took over my late fiance's Virgin Media broadband account after he passed away, last year. Now I'm moving out & need to cancel Virgin Media broadband but I'm concerned they'd cancel my O2 contra...

Resolved! Contract

Hi my contract is nearly up so I don’t want another contract but want to go back to pay as you go but still want to keep my same number can you help

Janice127 by Level 1: Joiner
  • 294 Views
  • 2 replies
  • 0 kudos

Higher Device Bill

I've had my latest bill today. Due to some overpayment/some sort of issue with switch up my airtime plan was in credit, so I only have my devices to pay this month,but something doesn't add up. My fold5 is £48.59, and then I have 2 watches, £11 & £5,...

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Liam2805 by Level 1: Joiner
  • 351 Views
  • 2 replies
  • 0 kudos

Charged for international call not made

Been charged for an international mobile call that I did not make. It is on my bill but never appeared on my call log. No one else has access to my mobile. Customer service said they would investigate and get back to me in 5 working days but never di...

Anonymous by Not applicable
  • 2068 Views
  • 7 replies
  • 0 kudos

Resolved! Iphone 14 Pro

I would like to know if the Iphone 14 pro is refurbished or new?

Resolved! Ending this contract

Hi, I want to end this contract as I have a new SIM only deal with you. I also want to move this number to my SIM only

Oneil by Level 1: Joiner
  • 250 Views
  • 1 replies
  • 0 kudos

Contract phone

I’m looking to get a new contract phone, but my bank account is linked to my home address, while i’m studying in Liverpool with a Liverpool address at the moment. Is there a way I can get it delivered to my Liverpool address?