Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Switch to direct debit

Hello to whom it may concern, I would like to switch from monthly credit card payment to monthly direct debit through my bank directly. Can you help me with the process? Thank you for letting me know. Clement Rondey

Someone please help before I drop this network by the weekend

Hi there, I'm here because I'm out of options and I plan to switch this weekend as I can't seem to get it resolved.I've been with O2 for something like nearly 20 years I simply wanted an upgrade.I went in store, went through all the stuff in like 10 ...

changing sim-only contract

Hi I'd like to change my sim-only rolling contract to one with a higher data allowance. It appears that there is an option of a £10 rolling plan with 10GB of data, which looks like a considerable upgrade on my £13.75 for 2GB contract I'm currently on...

Resolved! new monthly bills

Hi!about my latest bill am already in monthly contract for my apple watch ultra 2 of £23 plus why i still have an extra charge of £10 plus on it saying in sync 2

Can’t log into my o2 account

Can you help with sign into my account please

Resolved! O2

Hi - hoping you can help with a query. I have a monthly contract with o2 which has expired. I found a good deal from Mobile Phones Direct for a new phone and O2 bundle. It arrived yesterday and I thought it would be straightforward to cancel the exis...

Resolved! Travelling to Serbia from UK

Hi I’m currently at the airport travelling to Serbia - what boot on do I get for cheaper texts and calls whilst there ??

Bill

Hello I think I am owed a refund on my bill

Is O2 down?

Is the network down? I have lost everything on my phone. No bars of signal, no 3G, 4G or 5G. Also when I log into my O2 its unable to tell me my data usage. Can't make any calls, or anything

Resolved! Ordered a phone upgrade, storage changed on order.

I have upgraded my contract today to the iPhone 15 pro max. After processing the order I noticed the storage capacity had been changed from 1TB to the 256GB model which isn’t what I wanted. The advisor in store said they couldn’t do anything since I ...

O2

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