Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Problem paying a bill

Please can I speak to an advisor as my phone has been cut off and can’t contact customer services

Resolved! Price Increase

Hi, I’m thinking about joining O2. I’m aware that the price will increase on the 1st April, however when is the cutoff date for new customers to avoid this? If I take out a new contract today, will there be a price increase next month? Thanks.

Resolved! Payment

Why has my bill gone up so much? Also I'm being charged for disney + that I haven't used?

Resolved! Contract question

Morning. You have just sent me a text to say my contract will come to an end and do I wish to renew it. I can't understand why this is the first time you have asked me in 4 years. I want to stay on the package I have at the moment. Have you asked me ...

Resolved! New phone same number

I've upgraded to a new phone & sim but it's not due for at least a week. Will my current sim be cut off at midnight tonight or will it still work until I activate my new 1?

Had 2 bill figures, not sure if 2 separate or the figure changed.. Can anyone look into this please?

Hi there, I've had one email quoting £33.10, and a text quoting £22.17. I'm not sure if these are 2 separate figures, or 1 figure but 1 that has changed. Can anybody check this at all please? I can't check on my o2 (ported number out a couple weeks a...

Resolved! My O2

I can not sign into the my 02 app

Bill

I would like to pay but my phone is locked

Resolved! Early cancellation fees query

I need to know if there's any early cancellation fees if you end your contract early. I can't seem to find the answer easily on the website, I don't really have time to call up, and Live Chat never seems to be available. Does anyone know?

Sim only

If i have a sim only contract for £8 why am i getting billed for £27

O2

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