Solved: Web top-up and Auto top-up not working

Anonymous · ‎05-02-2015

I keep trying to top-up my phone, but when I click the the "Web top-up" button it directs me to a "Problem loading page" that says 'The connection was interrupted' but there's nothing wrong with my internet, everyhting else is fine. Plus when I try "Auto top-up" it takes me to the "sign in" page, even though I'm already signed in, and when I attempt to re-sign in it just brings me to the same "sign in" page like nothing happened...what's going on??

MI5 · ‎05-02-2015

Give it a try with a different browser if you can or if not at least clear your cookies from your current browser for the O2 site.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Cleoriff · ‎05-02-2015

I have just tried this on my laptop (to check for you) it seems to be working perfectly for me?

Veritas Numquam Perit

MI5 · ‎05-02-2015

Give it a try with a different browser if you can or if not at least clear your cookies from your current browser for the O2 site.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎07-02-2015

Thank you...it works in explorer...

MI5 · ‎07-02-2015

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎09-02-2015

Great to hear @Anonymous ! Do come back with any more questions

Well done MI5!

Anonymous · ‎23-04-2015

It does not work with Internet Explorer 11 or Chrome.

perksie · ‎23-04-2015

Did you try the advice given on this page?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

O2

Web top-up and Auto top-up not working

New contract

Is my mobile included in my virginal media package

Change of address

02 refund

Changing to a sim only contract