Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancelled my contract 2 months ago and they're still billing me!

Hello I hope someone can help. I phoned customer services at the end of February to cancel my contract before the due date in April. I did not want to keep my old number and did not request a pak code. I got the call 2 weeks later trying to get me to...

Resolved! Upgrade before end of contract

I want to upgrade my i-phone 4 (well not upgrade just renew as this one has had a hard life).I am able to do so in late July or pay off the remaining months and renew early.My problem is actually getting hold of someone to sort it out with. Calling v...

Deteriorating signal

For the last few years my o2 signal has been great at home, inside and out.For the last few months, it has been rubbish at best, unusable at worst. Coverage map shows it should be excellent. Have tried multiple phones and switching to GSM only. TU GO...

Resolved! declined new contract; no reason given

my phone broke and as i only had a three months of my contract left coupled with the new tariffs, it made sense to do an early upgrade. in the first store, they were out of stock of my desired phone (sony xperia T). in the second, they informed me i ...

BT employee discount

Hi, I've been an O2 customer (on a monthly Simplicity contract) and a BT employee for a number of years, but have only just found out that BT employees qualify for a discount from O2. Can somebody confirm this discount and how I can claim this, as I'...

Resolved! View my O2 Bill

Morning,How do I view my Bill?

Resolved! Pay Monthly - Change Of Number

I'm getting more and more time waisting calls from various 'companys', is it possible for me to get a new number? I've been with o2 for over 10 years now and have always had the same number.

Resolved! SIM card swaps

I currently have an iPhone 4 on contract and have just acquired an iPhone 5, can I just get O2 to send me a micro SD card with the same number for the new iPhone 5?

Resolved! No internet connection

I own a nokia lumia 800 and up until two days ago I could get the internet and emails on mobile data. Then there was an issue with one of the masts but apparently thats fixed now but I still can only get the internet when its on Wifi. I need my email...

Resolved! O2 Refund - Upgrade cancelled

Hi, I Placed an order for a fast track upgrade on 26th April and paid £179.99 for the handset. I waited a week and had no update since it was out of stock, but the local stores had stock. So I called to cancel my upgrade online. This has sucessfully ...

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