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Web Top-up failed because of no valid security certificate

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simon194
Level 1: Joiner
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on ‎21-12-2017 11:20

on ‎21-12-2017 11:20

I just tried to do a web top up on the website and it got as far as the Secure Payment page and then came back with "Content was blocked because it was not signed by a valid security certificate."

 

I guess this needs sorting out asap.

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MI5
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on ‎21-12-2017 11:25

on ‎21-12-2017 11:25

I get that sometimes with Chrome browser.
Can you try with a different browser to the one you are on now?
See other ways to top up here too just in case.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149026 Posts
  • 640 Topics
  • 28463 Solutions
Registered:

on ‎21-12-2017 11:25

on ‎21-12-2017 11:25

I get that sometimes with Chrome browser.
Can you try with a different browser to the one you are on now?
See other ways to top up here too just in case.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎22-12-2017 16:18

on ‎22-12-2017 16:18

Hello @simon194 How are you getting on with this? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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