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Weak to unworkable indoor signal

Anonymous
Not applicable

Hello guys,
I used to live in Richmond where the signal used to be spotty and bad. (indoors and outdoors)

 

But now I moved in to a different area of London where the signal is almost excellent outdoors (3G is always on and almost full reception bars on Iphone 5s)

HOWEVER, in the flat where I live the signal in my room is terrible. One to two bars at best (most of the times the signal is non existent and I cant take or make calls)

I have to lean over and hover near a window to get any reception.

Does O2 offer some kind of "indoor signal booster"? I really need one badly.

p.s- don't try to direct me to "network coverage checker" on their website. Because according to it EVERYWHERE the signal is "perfect" (indoors and outdoors) which we all know is lie. Never the less the best Mobile Carrier in UK slight_smile

Message 1 of 17
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Anonymous
Not applicable

That app TUgo is only for "contract" users. Even the coverage map is showing goog coverage of both 3 an 4 G in indoor and outdoor.  😞
What now?

 

Message 11 of 17
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MI5
Level 94: Supreme
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Upgrade your account ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 17
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Anonymous
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Do you have the option to switch your phone to 2g only which phone do you have
Message 13 of 17
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adamtemp64
Level 66: Unequalled
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What is http://status.o2.co.uk saying for exact postcode?

 

What happens if you turn 4g off in settings?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 14 of 17
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adamtemp64
Level 66: Unequalled
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Registered:

@Anonymous wrote:
Do you have the option to switch your phone to 2g only which phone do you have

in the first post op says 5s

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 15 of 17
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Anonymous
Not applicable
Sorry missed that cheers Adam
Message 16 of 17
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Anonymous
Not applicable

@adamtemp64 wrote:

@Anonymous wrote:
Do you have the option to switch your phone to 2g only which phone do you have

in the first post op says 5s


No, ever since the o2 Update came in, all phones have "turn off 3g" replaced with "4g".
So its either turning off cellular network completely or 3G min.

I spoke to some Guru help today. Apart from usual "checking" of coverage map and saying that everything looks good in my area, nothing helpful came. 

However they did agree to give me a new sim card to try. But I doubt that its the cause. -.-

Message 17 of 17
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