Waiting for callback

[Cat3]

I called o2 yesterday to request to pay off my device plan and cancel my airtime plan. I was told that a member of the payment team would be calling me back to take the payment but have had no calls come through.

How long is the usual wait time to receive a call back? I should have asked on the phone but just want to see whether I should be calling back to chase or whether it’s normal to take a few days.

[madasaf1sh]

@Cat3

I believe it should be within 24hours, but if you not then

If not then call back using the info below:

call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

[Cat3]

Thanks for your help

[MI5]

@Cat3 

O2 rarely call back when promised.

Also likely that the payment team will be flooded with calls currently.

A direct number to call them on is in this link 

Guide: Coronavirus Community Help and Support 

[jonsie]

Good luck waiting for someone taking the effort to call you back