Trade in phone

[Jamieeccles]

Hi I’ve just had a upgrade and traded my old phone in I need to send it back I’ve got all the details but no address to send it too
Is it free postage as well
Thanks

[Bambino]

@Jamieeccles Below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Other available numbers are here: Guide: Coronavirus Community Help and Support 

Say Upgrade when offered an option.

[MI5]

@Jamieeccles 

Contact details and free postage label can be printed from here https://www.o2recycle.co.uk/contact-us