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WARNING dodgy text messages claiming to be from o2

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Anonymous
Not applicable

on ‎17-02-2014 21:57

on ‎17-02-2014 21:57

Just received a text message claiming to be from O2 saying I'm £20overdue - but I pay by Dr - and just checked my account online and there's NOTHING about being overdue etc!! The phone number in the text ISNT even the o2 number its 0800 111 6121!! So please check
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Anonymous
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In response to Anonymous

‎30-04-2014 20:11 - edited ‎30-04-2014 20:14

‎30-04-2014 20:11 - edited ‎30-04-2014 20:14

Speak to O2 cs on 202 now

Also speak to your bank Cs if necessary.

I would recommend setting up a Direct Debit with O2 to stop issues like this.
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Anonymous
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In response to Anonymous

on ‎30-04-2014 20:34

on ‎30-04-2014 20:34

phoned o2 and they were useless. Also, the o2 advisor last month incorrectly set up my DD and this is why im doing it manually.

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Anonymous
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In response to Anonymous

on ‎30-04-2014 20:35

on ‎30-04-2014 20:35

What have they advised ?
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MI5
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In response to Anonymous
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on ‎30-04-2014 20:53

on ‎30-04-2014 20:53

@Anonymous wrote:

I've just paid my bill using this number, 

Our community coordinator has confirmed this number is a legitimate O2 number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎27-07-2017 15:47

on ‎27-07-2017 15:47

I've had another text from this number today saying im late in paying my device plan and that an instalment of £20 is overdue.  My payment isnt due til 10th August and I dont pay £20, I pay more than that? Its threatening to divert my outgoing calls? 

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jonsie
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on ‎27-07-2017 15:51

on ‎27-07-2017 15:51

Call 202 to check, otherwise delete and ignore. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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‎27-07-2017 16:24 - edited ‎27-07-2017 16:26

‎27-07-2017 16:24 - edited ‎27-07-2017 16:26

Most likely an error but wise to call CS on 202 to check.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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