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Data usage warning message

Kittyevs
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on ‎03-09-2024 11:55

on ‎03-09-2024 11:55

Why do I get data warning messages when I am on an unlimited plan?

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gmarkj
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on ‎03-09-2024 12:06

on ‎03-09-2024 12:06

Is this from o2 or pop ups on your phone @Kittyevs ?
Check the phone settings to see if there is a warning and limit on your phone.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Kittyevs
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on ‎03-09-2024 12:23

on ‎03-09-2024 12:23

Hey, thank you for your reply, Im not very techie. I have just looked into settings on phone, data usage. says 185mb of mobile data , and underneath say 2.00 GB data warning, so is this the phone and not 02?

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MI5
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on ‎03-09-2024 12:33

on ‎03-09-2024 12:33

@Kittyevs 

Yes, it's the default setting for Android.

You can change the 2gb to something else or just turn off the data warning completely.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Kittyevs
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on ‎03-09-2024 13:12

on ‎03-09-2024 13:12

Ah ok, so it does'nt actually mean that I am running out of data?

 

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MI5
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on ‎03-09-2024 13:38

on ‎03-09-2024 13:38

No, not at all @Kittyevs 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Kittyevs
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on ‎03-09-2024 13:59

on ‎03-09-2024 13:59

Thank you so much for your help 😃, much appreciated 👍

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MI5
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on ‎03-09-2024 14:28

on ‎03-09-2024 14:28

Welcome @Kittyevs 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎03-09-2024 14:50

on ‎03-09-2024 14:50

@Kittyevs See this: How to Turn On/Off Data warning - Android Manual | TechBone

I DO NOT WORK FOR O2



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