new order click and collect

[nic101]

i ordered a new phone on the 27/08/24 

for click and collect on the 28/08/24 

and i'm still waiting for the message to say it's time to collect 

i can't get though to the store i just keep getting text messages saying sorry your order has taken a little longer to progress 

your order be with you tomorrow? 

[MI5]

@nic101 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[NB97]

I've ordered a click and collect on the 16th August... its now the 3rd September!

I get these automated messages too! 

[Oxonian]

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@NB97 wrote:

I've ordered a click and collect on the 16th August... its now the 3rd September!

I get these automated messages too! 

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You @NB97 need to contact O2. Unfortunately, this is a customer to customer community so we cannot access your account of offer other direct help.

I suggest that you follow the advice given by @MI5 above.