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new order click and collect

nic101
Level 1: Joiner
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Registered:

i ordered a new phone on the 27/08/24 

for click and collect on the 28/08/24 

and i'm still waiting for the message to say it's time to collect 

i can't get though to the store i just keep getting text messages saying sorry your order has taken a little longer to progress 

your order be with you tomorrow? 

Message 1 of 4
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MI5
Level 94: Supreme
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Registered:

@nic101 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
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NB97
Level 1: Joiner
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Registered:

I've ordered a click and collect on the 16th August... its now the 3rd September!

I get these automated messages too! 

Message 3 of 4
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Oxonian
Level 35: Originator
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Registered:

@NB97 wrote:

I've ordered a click and collect on the 16th August... its now the 3rd September!

I get these automated messages too! 


 

You @NB97 need to contact O2. Unfortunately, this is a customer to customer community so we cannot access your account of offer other direct help.

 

I suggest that you follow the advice given by @MI5 above. 

Message 4 of 4
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