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Vulnerable customer support

Net1973
Level 1: Joiner
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on ‎22-04-2024 06:59

on ‎22-04-2024 06:59

Hello due to my health situation currently, I am unable to call the O2 payments line. I have written and sent a letter by post a few weeks ago explaining my situation, but haven’t had this acknowledged. Is there anyone from O2 on this forum who could message me please?

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Bambino
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on ‎22-04-2024 07:41

on ‎22-04-2024 07:41

@Net1973 This is a customer community. I will tag our community manager but I don't know if he will be able to help. @Dave-O2 can you assist? 

Also see this guide: https://community.o2.co.uk/t5/How-to-Guides/How-to-Pay-Your-Bill-Contract/ba-p/1014090

I DO NOT WORK FOR O2



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Cleoriff
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‎22-04-2024 07:42 - edited ‎22-04-2024 07:44

‎22-04-2024 07:42 - edited ‎22-04-2024 07:44

Deleted by me.

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MI5
Level 94: Supreme
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on ‎22-04-2024 07:59

on ‎22-04-2024 07:59

@Net1973 

See general communication help here https://www.o2.co.uk/access-for-all/accessibility-vulnerable-customers-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Dave-O2
Community Manager
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on ‎22-04-2024 11:11

on ‎22-04-2024 11:11

Thanks for the tag @Bambino 

 

@Net1973 Can you please drop me a PM with more details on your situation and I'll be back in touch as soon as I can.

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