Voicemail

[Kiwi141]

Looking how to turn off my voicemail please

[Cleoriff]

Hi @Kiwi141 

Dial 1760 to turn off

Dial 1750 to turn back on

Guide: All you need to know about O2 Voicemail 901 

[Kiwi141]

Thank you 

[Kiwi141]

No success there either  I'm afraid 

[Cleoriff · Accepted solution]

@Kiwi141 

Have you got Wifi Calling enabled?

If so you need to turn that off in MyO2 first http://www.o2.co.uk/myo2 before you can turn off VM.

If you still can't turn voicemail off then you need to contact O2 to reset it.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Edited to add further info.

[Kiwi141]

Thank you for your help