Voicemail stopped working

[kevans]

Hello,

On Friday a voicemail message was left and my iPhone notified me 12 hours later. Now it doesn't work at all. People can't leave a message and it just cuts you off.

I have phone o2 customer service and tried the ##002#. Which didn't solve it.

Also when I dial 1750 it says can't be turned on as they don't have my number.

1760 says can't be turned off at this time.
Both say phone customer service.

I can still dial 901 to access my voicemail and the visual voicemail still works just the answering machine part doesn't. Just beeps and cuts people off.

Customer service said they have filled out a form and sent it to the relevant department to manually reset my voicemail and turn it on. Should take a couple of hours but allow 24h.
I have waited over 24h and it it still doesn't work.
They also said someone will call me at midday to check it's working and they haven't. Phoned up again and now told wait till Monday?

Anyone got a fix for this?

Thanks

[kevans]

Ok techtamer, This is all I have used for voicemail. So do the galaxy not have this feature?

[Cleoriff]

Samsung don't have VVM.....if they have.... it will be the first I heard of it @kevans

[MI5]

VVM has been integral with Android since 6.0 Marshmallow but it requires carrier integration to work, just like iPhones.
O2 haven't adopted it yet as far as I know.....
https://source.android.com/devices/tech/config/voicemail

[jonsie]

There is Google Duo in the play store. Never used it myself.... 

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@Cleoriff wrote:

Samsung don't have VVM.....if they have.... it will be the first I heard of it @kevans

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[pgn]

I thought Google Duo was for two-way video calling, like Skype?

I didn't think it had anything to do with voicemail, @jonsie...?

More re Android Visual Voicemail and O2 here, for ref:

https://community.o2.co.uk/t5/Android/Visual-Voicemail-on-Android/td-p/1111965

[Cleoriff]

Oh well, I suppose if you never have use for it, you will never have heard Android have got it.

I stand corrected

[MI5]

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@Cleoriff wrote:

Oh well, I suppose if you never have use for it, you will never have heard Android have got it.

I stand corrected

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Not at all. You're completely correct as far as O2 is concerned.

I'm not sure if any other networks have it implemented in the UK as my EE sim is in an iPhone and Three don't offer it, so maybe EE or Voda have it on Android??

[jonsie]

It would be good on android but seeing as I only get calls from social healithcare and hospital workers, I doubt they would use it even if they could. Most of them ring on their mobiles but want to be gone with the utmost possible haste! 

[kevans]

Just letting you all know. Voicemail is still working so thanks everyone and o2 for sorting it out.

[jonsie]

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@kevans wrote:
Just letting you all know. Voicemail is still working so thanks everyone and o2 for sorting it out.

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Excellent news @kevans and thank you for the update.

Fingers crossed it now remains that way