Were have the voice mail numbers gone

[Voicemailnumber]

Hi i have recently upgraded my sim only contract but since doing so i can no longer see the numbers that was in voice mail anymore anyone know why or how toget that back on so you can actually see who has left a message?

[MI5 · Accepted solution]

Is this an iPhone?
If so, you may need to call customer service to check they have you on the correct data tariff.
You need data for iPhone.

[Cleoriff]

Hi @Voicemailnumber Did you back everything up before you transferred to the new phone?

If not they are probably lost now.

A guide on Voicemail here https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

[Voicemailnumber]

I still have same phone (iphone) same sim and number all i did was upgrade my sim tariff

[Voicemailnumber]

I still have same phone (iphone) same sim and number all i did was upgrade my sim tariff. I allways used yo check voicemal in the calls section i never used 901 now all it says in call section is call voicemail thats it no numbers in there yet everything else on phone untouched? Even new voice messsges now the numbers not on show just that message and yes i still have old voice message on there aswell

[MI5]

Call customer service on 202 and check your data tariff as mentioned above.

[Cleoriff]

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@Voicemailnumber wrote:
I still have same phone (iphone) same sim and number all i did was upgrade my sim tariff. I allways used yo check voicemal in the calls section i never used 901 now all it says in call section is call voicemail thats it no numbers in there yet everything else on phone untouched? Even new voice messsges now the numbers not on show just that message and yes i still have old voice message on there aswell

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ok @Voicemailnumber I didn't realise that...then follow the advice above from @MI5

Hope you get it sorted asap...and welcome to the forum

[jonsie]

Simply upgrading your tariff means that the numpties in customer service will stick you on the incorrect data bolt on. iPhones automatically revert to the standard bolt on which is Blackberry or Android. This invariably happens every time so yes, call and check you have the correct idata bolt on.

[Voicemailnumber]

We all it is now sorted and lets say it took longer to sort it that it did to change sim tariff over i manged to fo the famous 3 s’s while waiting and answering question after question (which took 16 minutes before he even started on my problem)

[MI5]

Glad you got sorted