Solved: Re: Voicemail Issue

Anonymous · ‎15-04-2014

If I call 1760 or 1750 I get 3 bleeps from the phone

If I dial 901 I get through to voicemail and listen to greeting options etc.

If someone tries to call me it just rings and doesnt go to voicemail, even if phone is switched off.

iPhone 5S - Pay Monthly

MI5 · ‎15-04-2014

Pay monthly should have visual voicemail so check first your apn's are correct....?
You need idata & vertigo. jonsie's link here http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...
Also try a reset (Hold power & home key until the Apple logo appears on screen).
Also, check you have the correct type of sim card (contract and PAYG sim's are different).
Finally, if you have Tugo installed, check VM is enabled in the Tugo app.

175002 might work on an iPhone to turn VM on and 176002 to turn off.

If all this fails call CS on 202 and have your account checked that VM is correctly enabled.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-04-2014

Pay monthly should have visual voicemail so check first your apn's are correct....?
You need idata & vertigo. jonsie's link here http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...
Also try a reset (Hold power & home key until the Apple logo appears on screen).
Also, check you have the correct type of sim card (contract and PAYG sim's are different).
Finally, if you have Tugo installed, check VM is enabled in the Tugo app.

175002 might work on an iPhone to turn VM on and 176002 to turn off.

If all this fails call CS on 202 and have your account checked that VM is correctly enabled.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-04-2014

Thank you. Calling 175002 worked.

I had been in contact with o2 Gurus 4 times and no success, so thank you very much 🙂

MI5 · ‎15-04-2014

Guru's eh !!!
lol, no problem

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

anticpated · ‎15-04-2014

You should have called a real Guru.

Indubitably true. Samsung S21 Ultra and Xiaomi 14 Ultra

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