Solved: Re: View and print older bills

Anonymous · ‎14-02-2017

HI, I'm on the O2 web site and logged in, trying to view and print latest bill. Also trying to view and print historic older bills. An 'error' page comes up: 'DASH_ERR04: The account number in the target address is invalid.'

Is there anything I can do to clear this error and get to viewing and printing my bills?

Cleoriff · ‎14-02-2017

Usually goes down after midnight and is fine for me currently ...

Have a look at this help thread...with pictures

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Navigating-to-download-bill-screen/m-p/962317#M...

Mine currently showing last 18 months bills

Veritas Numquam Perit

View solution in original post

MI5 · ‎14-02-2017

Site goes down for maintenance at this time most nights.
Try again later mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎14-02-2017

Usually goes down after midnight and is fine for me currently ...

Have a look at this help thread...with pictures

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Navigating-to-download-bill-screen/m-p/962317#M...

Mine currently showing last 18 months bills

Veritas Numquam Perit

jonsie · ‎15-02-2017

If you are still having issues this morning, it's worth clearing browser cache and cookies or trying a different browser. There have been issues with Microsoft Edge.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS