Uswitch>O2 sim only deal missing 'upgrade plan'. Is this a sick late April fools joke or a bug?

[wakawaka123]

The option for 'upgrade my plan' is now missing from the O2 site (when you go from Uswitch>O2).

o2 rep over the phone said it's happened a lot over the last month.
Only fix is to order a new sim (with the deal), get them to convert your current number to the new sim, and pop the new sim in.

Then your old sim will be deactivated.

Why?!

[pgn]

It happened in April, for 3 weeks or more.

It probably will return but is not there now. 

What the agent described to you was a Migration, described here Guide: Migration & porting into O2  but even that is a bit hit and miss for O2 at present. You can port to a giffgaff PAYG, then port over to your Uswitch SIMO probably more easily than trying to get it all done by O2. I would suggest waiting for a couple of weeks, see if the option to upgrade returns on the Uswitch SIMO when it is passed into your MyO2 Basket. Good luck @wakawaka123 

[Enlli]

It's not on USwitch or Money saving supermarket so has obviously been withdrawn for a while by O2

[wakawaka123]

Why would migrating to giffgaff>O2 be easier than O2>O2?
Happy to wait a bit, as it's only £15 for my current sim (which is a lot still).

Is the migration still happening? Is that why it's the issue? I've read your link, but not sur what I'm looking at.

[pgn]

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@wakawaka123 wrote:

Why would migrating to giffgaff>O2 be easier than O2>O2?

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Sometimes, the long way around gets you there quicker, @wakawaka123 - eg: https://community.o2.co.uk/t5/Business-Customers/leaver-wants-to-keep-number-amp-phone-but-remain-wi...

[wakawaka123]

thanks, but this sounds like Business>Consumer migration.
I have 2 numbers on my o2 account. 
The number I'm refering to in this post is under my name anyway.

I dont think it's too important, as like I said, happy to wait for the option to show agian...hopefully soon.

[pgn]

Probably the best course of action, @wakawaka123 👍🏼