Using my phone in Italy

[SteveApp]

Going to Italy soon and want to use my phone as normal.Do I have to have a call bar lifted by O2 as last time I tried from Spain I couldn’t dial UK

[MI5 · Accepted solution]

@SteveApp 

You shouldn't have to do anything but as you've had issues, check with O2 Guide: How to find help & contact O2 

https://www.o2.co.uk/inspiration/the-drop/eu-roaming

[SteveApp]

I had online chat I needed the iPhone bolt on which they installed remotely free of charge

[MI5]

@SteveApp 

The iPhone bolt on is for data and doesn't impact on the ability to call.

Manually search for different networks to use if you still have issues when abroad and remember that Italy have turned off 3g so you will need 4g calling enabled on your phone.

[SteveApp]

thanks for your advice,Iam only repeating what the O2 agent told me.However zi will take your advice if I have problems thanks

[MI5]

Good luck @SteveApp 

Customer service well known for their lack of knowledge, unfortunately.