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Using my phone in Italy

SteveApp
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Going to Italy soon and want to use my phone as normal.Do I have to have a call bar lifted by O2 as last time I tried from Spain I couldn’t dial UK

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MI5
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@SteveApp 

You shouldn't have to do anything but as you've had issues, check with O2 Guide: How to find help & contact O2 

https://www.o2.co.uk/inspiration/the-drop/eu-roaming

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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@SteveApp 

You shouldn't have to do anything but as you've had issues, check with O2 Guide: How to find help & contact O2 

https://www.o2.co.uk/inspiration/the-drop/eu-roaming

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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SteveApp
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I had online chat I needed the iPhone bolt on which they installed remotely free of charge

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MI5
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@SteveApp 

The iPhone bolt on is for data and doesn't impact on the ability to call.

Manually search for different networks to use if you still have issues when abroad and remember that Italy have turned off 3g so you will need 4g calling enabled on your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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SteveApp
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thanks for your advice,Iam only repeating what the O2 agent told me.However zi will take your advice if I have problems thanks

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MI5
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Good luck @SteveApp 

Customer service well known for their lack of knowledge, unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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