Using a PAC code to keep a number

[LukeH55]

Hi All

Where on earth can I actually enter the PAC code I got from Virgin to keep my number. I apparently can't call to do this but it's impossible to find a page where I can actually do the number switch.

Thanks and apologies if I'm missing something obvious,

Luke

[O2Melissa · Accepted solution]

Hi you will need to contact customer service and they will be able to do this for you. If you call 202 from a o2 pay monthly phone or 03448090202. I can appreciate it may be difficult to get through at the moment but customer service will be able to do this when you get through to speak to someone.

You can also fill out this form to get your number transferred. https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form

Hope this helps

[LukeH55]

Great, I'll do that, thanks Melissa. I called 202 but the message on there led me to believe that this wasn't something that they'd currently help with. Glad I was wrong. Cheers