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Use data abroad

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Anonymous
Not applicable

on ‎09-09-2014 13:49

on ‎09-09-2014 13:49

Hi, I will be going abroad, could you tell me how to use data/3G in Europe Please? I am on Pay as you go.

 

also, could you tell me how to receive phone calls from UK when I am in Far East please? I can't receive any calls from UK when I was in China.

 

I am not sure how to open these services.

 

Many thanks

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MI5
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on ‎09-09-2014 13:52

on ‎09-09-2014 13:52

Firstly you need to check with CS (call 4445) to make sure international roaming is enabled on your phone.
Costs for calls and data can be found here http://www.o2.co.uk/international/internationalhub
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎09-09-2014 13:52

on ‎09-09-2014 13:52

Firstly you need to check with CS (call 4445) to make sure international roaming is enabled on your phone.
Costs for calls and data can be found here http://www.o2.co.uk/international/internationalhub
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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‎09-09-2014 14:11 - edited ‎09-09-2014 14:13

‎09-09-2014 14:11 - edited ‎09-09-2014 14:13

Other options to use are wifi where you can and turn off mobile data inn your phones settings.

What's app and viber , Skype and even Facebook has calling features all to be used on available wifi.

If you plan ahead and unlock your phone here https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%... which is £15 T&C apply you could look at using a local SIM card. Just a thought.

Turn off uk O2 voicemail before you leave the Uk if it's turned on.

Here is a good app to use. http://news.o2.co.uk/2014/06/13/travel-app-launches-with-content-from-tripadvisor/ is the O2 Travel App.
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jonsie
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on ‎09-09-2014 16:02

on ‎09-09-2014 16:02

You should really think about receiving calls in the far East. Rates are crazy and rounded up minute wise. Also switch off voicemail.

There are so many ways to keep in touch without paying anything.

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to jonsie

on ‎10-09-2014 14:00

on ‎10-09-2014 14:00

Thanks everyone. The thing is I am waiting for job interviews/interview invitations when I am away, I don't want to miss any opportunites. so have to keep the voicemail on. But I am still not sure how I can receive calls from the UK. I called 4445, but it keeps saying the service is not available. 4444 does not help too. I just want to turn on my roaming service. Can I do it online? 

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Anonymous
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on ‎10-09-2014 14:06

on ‎10-09-2014 14:06

Hi

Try live chat or the payg international number found in here

http://www.o2.co.uk/contactus
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MI5
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on ‎10-09-2014 14:13

on ‎10-09-2014 14:13

4445 should work fine - Where are you now?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎10-09-2014 14:16

on ‎10-09-2014 14:16

I am in London now

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Anonymous
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‎10-09-2014 14:16 - edited ‎10-09-2014 14:17

‎10-09-2014 14:16 - edited ‎10-09-2014 14:17

4445 should work then if you have credit as some payg tariffs it's not free to ring them.

Ask online Live Chat. slight_smile
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MI5
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on ‎10-09-2014 14:19

on ‎10-09-2014 14:19

25p per call or free on big bundles, I believe?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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