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Use another sim card in my phone while abroad

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jbm1
Level 1: Joiner
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on ‎28-05-2018 18:47

on ‎28-05-2018 18:47

I have a replacement iPhonbe from Apple following their being unable to repair my old phone.

I am with O2.

I wish to use this replacement phone in Kenya next week.

I have a Safaricom sim card in it.

 

How can I transfer to Safaricom...???

 

John

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Cleoriff
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‎28-05-2018 18:58 - edited ‎28-05-2018 19:00

‎28-05-2018 18:58 - edited ‎28-05-2018 19:00

Hi @jbm1

You need to get it unlocked so you can use any sim card in the phone

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

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Cleoriff
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‎28-05-2018 18:58 - edited ‎28-05-2018 19:00

‎28-05-2018 18:58 - edited ‎28-05-2018 19:00

Hi @jbm1

You need to get it unlocked so you can use any sim card in the phone

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

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MI5
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on ‎28-05-2018 18:59

on ‎28-05-2018 18:59

Hi @jbm1

If your phone is locked to O2 you will need to ask them to unlock it for you 

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

The process is usually very quick for iPhones.

If it is already unlocked, just put your Safaricom sim card in and use it as normal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎29-05-2018 15:06

on ‎29-05-2018 15:06

Hi @jbm1 slight_smile Let us know how you get on with this and if you need more help!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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