I've just discovered o2 have placed a default on my account for £13 in July.
The contract was cancelled within 14 day cooling off period last May (i have email conformation). Since then, I have never received any bills by either post, email or text.
On Tuesday I called Ishmaeel in the Payment Management team on 0800 902 0217. He told me the charge was an error and arranged a credit of £28.
Somehow yesterday I’ve been emailed with a new bill of £33 due in 14 days.
I cannot access MyO2 and I cannot access any bills as the contract was cancelled last May.
I’ve called the Payment Management team again yesterday and spoke to Charlotte. She agrees the invoicing is wrong and has just credited the new £33 and arranged for a final bill of zero to be posted out. I asked if any bills were sent to me from May onwards and she said no as they are on Myo2. However, as my contract was cancelled, I had no access to Myo2.
Experian have emailed me regarding this query and said o2 want me to contact o2 payment team directly first to sort out. I've done that and the balance has been credited.
I now have a default on my credit rating which is causing me major stress and issues. My mortgage is due to complete in a few days and if the default isn't removed I lose my house.
I’m really needing some help here as a matter of urgency please.
Any help is greatly appreciated.
